This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI.
00:18 Download and install UEFI
00:33 Launch UEFI
00:57 Run Symptom Tests
01:20 Run System Tests
01:20 Run Component Tests
01:49 Contact HP with Failure ID
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More support options are available at http://hp.com/support.
Follow these steps to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI:
– With the computer off, press the Power button, and immediately press the Escape key repeatedly to open the Startup menu.
– Press F2 to open Diagnostics UEFI.
– Run Symptom Tests to identify hardware issues.
– On the main menu, select System Tests.
– Select Fast Test.
– Select Run once to check your computer hardware.
– If the system tests do not identify your issue, run Component Tests.
– If a test fails, write down the 24-digit Failure ID or select Contact HP.
– Review the HP Support Disclaimer, and then select Yes.
– For expedited support, scan the QR code with your mobile device to connect you to HP Customer Support.
– Fill necessary details to proceed further to get warranty options.
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How to Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP